Delivery Method and Timing Policy

Trace Produce provides online account access to software. There are no products shipped from this website. Because of this, the only 'product' that a customer will wait to receive is access to their account. Once a customer or member has created an account at the website, Trace Produce reserves the right to do a thorough investigation of all pending accounts before granting members access to use their account. This process will usually only take a couple of days, however, Trace Produce reserves the right to take up to two weeks to determine if an account may be given access or not. After the two week period, a member that has not received access to their account may contact Trace Produce for an explanation, at which time a decision as to the status of their account will be made.

To contact Trace Produce, please e-mail customer support.